Since yesterday, when the technical issue arose—which has since been resolved—the Customs Department has activated the established contingency procedures, the Department states in a press release in response to today’s public statements by the President of the Customs Brokers Association to the media.
It clarifies that as of Tuesday, November 10, 2026, when the technical issue arose—which prevented access to the customs systems— which was resolved following intensive efforts by the Department of Information Technology Services and the Deputy Ministry of Research, Innovation, and Digital Policy, the Customs Department activated the designated backup procedures for all affected systems, including the Import System, and informed the public and its stakeholders.
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It is also emphasized “that the backup procedures do not involve a return to older customs systems, as was incorrectly stated in the interview.”
It adds that regarding the import/arrival of goods—which was the focus of the interview—it is clarified that through these contingency procedures, all customs formalities are completed, customs duties and taxes are paid, and the goods are delivered to importers/consignees at all customs stations.
Specifically regarding perishable goods, the Department states that, from the very moment the problem arose, priority was given to immediate delivery, and the claims that these goods were not being cleared through customs and were not being released from the Port of Limassol.
It should be understood, it continues, that in the age of electronic systems and transactions, there is always the possibility of technical glitches and outages that cause delays in completing the necessary procedures.
For this very reason, he notes, provisions are in place at both the European Union and national levels for contingency procedures to be implemented so that work can continue and any potential delays can be minimized.
Therefore, the Department calls on the public, businesses, and their representatives to show the necessary understanding and patience when incidents of this nature occur, so that, with everyone’s cooperation, procedures can continue as normal and any technical issues can be resolved more smoothly.
Source: CNA
