With the push of a button on their cell phone, any citizen in need of emergency assistance will be able to call an ambulance to their current location without having to describe it or provide detailed directions.
The call, along with the caller’s information and exact geographic location, will be routed directly to the Coordination Center, allowing responders to reach the caller immediately.
ΣΧΕΤΙΚΑ ΑΡΘΡΑ
This will be done through the new CySOS app, which is expected to be available to the general public in early 2027.
“It aims to facilitate communication for people such as vulnerable groups who cannot contact us directly due to other challenges, as well as any citizen. The app will be free; anyone will be able to easily download it to their cell phone, after first filling out a consent form and even including any medical history they may wish to share with us as the Rescue Service.”
Riana Konstantinou – Head of the Ambulance Service
Through the app, users will also be able to send photos, videos, or even emojis to the Coordination Center.
“We have emojis that depict certain life-threatening situations or medical conditions, which the person in distress can simply send to us so they don’t have to type or speak. In all cases where there is no internet connection, the message will be converted to an SMS.”
Riana Konstantinou
App users will be able to receive updates on the status of their request and know at any given moment where the ambulance heading their way is located.
Watch the report by Rafaella Stavrinou:
