The Cyprus Emergency Services Agency (OKYPY) is conducting an investigation into a social media post alleging a failure to respond to a call to 112 and the Ambulance Service.

According to a related statement, OKYPY has been made aware of the incident and has already launched an investigation to determine the sequence of events, the call history, and the actions that followed.

At the same time, the report regarding a previous visit to an Accident and Emergency Department is also being investigated to determine whether it pertains to a public hospital operated by OKYPY and, if confirmed, to evaluate the actions taken in accordance with established procedures.

OKYPY treats every relevant report with the seriousness it deserves and immediately initiates the prescribed investigation procedures, with the aim of fully ascertaining the facts and ensuring the quality and safety of the health services provided.

The Public Complaint

The public complaint, filed by a woman, concerns the delay in response by the relevant authorities to an incident that led to the death of her father.

According to a post on social media, despite a call made to 112 and three calls to the Ambulance Service, the ambulance did not arrive in time.

As reported by the complainant, her father lost consciousness on Wednesday, July 1, 2026, at 12:27 p.m. in the orchard. That’s when the call was made to 112, during which an operator told them they would send an ambulance, which never arrived.

According to her, after the call to 112, there was a delay in relaying the incident, as the Nicosia dispatch center never notified the ambulances in the Famagusta district and attempted to contact the patient himself by phone, despite the fact that he was unconscious.

She stated that a relative then went to the scene, found the man unconscious, and carried him to a car to take him to the emergency room. He called the ambulance again, which, according to the post, was unaware of the incident.

Subsequently, after a 30-minute delay, the ambulance encountered the vehicle transporting the man on the road; however, it was too late, according to the woman.

At the same time, she disputes the recorded time of death.