Since yesterday, when the switch to receiving private TV channels via the new frequencies took place, hundreds of viewers have reported problems tuning their televisions. These problems may be due to various reasons, for which, however, the TV channels are not responsible, as this is a matter that must be resolved between the company overseeing the transition and the Deputy Ministry ofInnovation.

The problems

It has been found that in homes or buildings, the cables are worn out, making them unable to handle the increased data transmission. Therefore, a technician can help by replacing the cables if they are old and the problem persists. Also, even though some people have purchased a set-top box, it appears they are still unable to watch TV. This may be due to the home’s antenna, which may need to be moved slightly to improve reception. The simplest problem is due to the device’s settings, which can be adjusted with the help of a technician.

“There are technical factors that affect the situation. This is an issue that viewers need to address with installation crews to have the wiring adjusted. Hellas Sat has committed to assisting with this issue by providing support to installers.” ^{Andronikos Kakouras, Deputy Director of Innovation}

Hellas Sat, the company technically overseeing the entire signal upgrade effort, has already bolstered its team with technicians to provide guidance. As the company has informed ALPHA, the signal has been tested in all regions, and no signal loss was recorded.

Alpha has created a special artificial intelligence tool that allows you to check, in just a few simple steps, whether your TV is compatible with DVB-T2 technology. 

You can find it here.

If you’re having trouble retuning your TV, you can call 22 000737 or visit the Hellas Sat website.

Watch Evangelos Agapios’s report