Alpha Bank Cyprus has reached a significant milestone in its growth trajectory with the completion of the systemic integration of the former AstroBank and the transition of its customers to the Bank’s unified banking system. The process was completed over the weekend of November 7–8, 2026, within the initial timeline and in accordance with the operational plan, just one year after the successful acquisition of virtually all of AstroBank’s assets and liabilities.
The completion of this complex technological and operational integration project marks a decisive step in the incorporation of the former AstroBank’s operations into Alpha Bank Cyprus. As a result of coordinated preparation and close collaboration among the Bank’s teams, systemic integration creates a unified operating and service environment, enhancing efficiency and the potential for further growth.
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This was preceded, within a short period of time, by the successful integration of the workforce, as well as the relocation and reorganization of the branch network, which now comprises 15 branches. These changes were implemented in a timely and efficient manner, creating the necessary conditions for the transition to a unified banking system.
As of November 9, 2026, customers of the former AstroBank are served through Alpha Bank Cyprus’s unified banking system, to which their accounts, products, and services have been transferred. At the same time, they can take advantage of the Alpha 360 Web and Alpha 360 Mobile digital services, gaining access to a modern and secure environment for managing their daily banking needs.
In a statement, the CEO of Alpha Bank Cyprus, Miltos Michaelas, said: “The completion of the system integration, just one year after the transaction with AstroBank, is a significant achievement for Alpha Bank Cyprus. The successful completion of such a complex project within the initial timeline confirms our operational readiness, the effectiveness of our planning, and, above all, the capabilities of our people. I would like to thank all my colleagues who worked with dedication to achieve this goal, as well as our customers for their trust and cooperation. Today, we have a stronger and more comprehensive banking infrastructure, upon which we can develop new capabilities and offer even better services. We remain as committed as ever to implementing our strategy, investing in technology, customer service, and the creation of long-term value for our customers and the Cypriot economy.”
Customer Information and Support
With the smooth transition of former AstroBank customers as a top priority, Alpha Bank Cyprus has been systematically informing them, providing detailed instructions on the changes that affect them and the steps they may need to take.
Customers who have not already done so are encouraged to install the “Alpha Bank CY Mobile App” using their existing login credentials from the former AstroBank, so they can continue managing their banking transactions seamlessly. At the same time, they are asked to activate their new Alpha Bank cards, which have replaced their previous cards. Cards can be activated via Alpha 360 Web or Mobile, as well as through the dedicated Call Center set up to support customers, at +357 22888799 or at an Alpha Bank ATM in Cyprus. For debit cards, activation is also possible upon the first transaction using a PIN at an ATM or POS terminal.
To support its customers, Alpha Bank Cyprus has created a special section on its website, www.alphabank.com.cy, featuring information, announcements, and frequently asked questions regarding the system integration, accounts, cards, and digital services. The section is updated regularly, providing practical guidance on issues that may arise during the transition.
For more information or clarification, customers can contact the Bank’s Call Center at 8000 3333 for toll-free calls within Cyprus or at +357 22888333 for calls from abroad, as well as visit any Alpha Bank Cyprus branch.
