In light of the problems that arose as a result of the transition of terrestrial digital television to the new DVB-T2 technology via the Hellas Sat network, the Department of Electronic Communications would like to inform the public of the following:

– The transition to the new network requires resetting TV channels. If the television set is an older model and does not support DVB-T2 technology, the user will need to purchase an external set-top box.

– To select and purchase the appropriate set-top box, citizens should contact the relevant suppliers, who are responsible for providing consumers with accurate information and assistance regarding compatibility with DVB-T2 technology

– It has been determined that certain TV receivers imported from Greece may require a change in the regional settings (Regional Settings) to another European region, as their software does not allow for automatic tuning to the new frequencies.

– For all of the above, support is available to citizens through the Hellas Sat call center, which operates daily until 9:00 p.m. at 22000737. Due to the increased volume of calls, there may be delays in service. However, the provider has committed to contacting all citizens whose calls could not be answered immediately.

– In addition, several cases have been identified in which the problem is related to the reception equipment or the internal wiring of the premises. Hellas Sat is committed to providing technical support for these issues as well.

Alpha has created a special artificial intelligence tool that allows you to check, in a few simple steps, whether your TV is compatible with DVB-T2 technology. 

You can find it here.

The transition to the new network represents a significant technological upgrade for Cyprus, which was among the last countries in Europe that had not yet adopted high-definition (HD). The transition was also necessary due to the expiration of the previous provider’s license. The transmission system used by Velister did not require the broadcast of high-definition programs, resulting in higher reception requirements compared to those needed for HD programs.

It should be noted that this was preceded by a three-month period of parallel broadcasting of the two networks, as well as a public awareness campaign to ensure that citizens took the necessary steps in a timely manner.

The Department of Electronic Communications of the Deputy Ministry of Digital Policy, Telecommunications, and Broadcasting monitors developments on a daily basis and is in constant communication with Hellas Sat, to ensure that the provider fully resolves the issues as soon as possible for all viewers experiencing reception problems.